Refund policy
Refund and Cancellation Policy
Last updated: 23 October 2026
This policy applies to digital products purchased from this Solcab store.
For cancellations, refund requests or assistance, contact fullstocks@proton.me.
1. Digital products
The Solcab Looksmaxxing Guide is digital educational content supplied as a downloadable Word document (.docx). No physical item is shipped, and no physical return is required.
2. Cancellations and withdrawal rights
Contact us promptly if you wish to cancel before your digital content is supplied.
Where applicable law provides a cancellation or withdrawal right, we will honour it. EU/EEA and UK consumers generally have 14 days from conclusion of the contract to withdraw, subject to applicable exceptions and statutory extensions.
Where legally permitted, the withdrawal right ends only when supply begins with your prior express consent, your acknowledgement that you will lose that right, and any legally required confirmation from us.
Placing an order, accepting this policy or receiving a download link does not, by itself, satisfy those consent requirements.
After your withdrawal right has validly ended, we do not offer discretionary change-of-mind refunds. This does not affect rights relating to non-delivery, defective content, misleading descriptions or other statutory protections.
3. Missing downloads and technical problems
If your download email has not arrived, check your spam and junk folders, then contact us.
If a link is broken, the document is corrupted or the wrong file is supplied, we will investigate and provide a working link, corrected file or another appropriate remedy without additional charge.
Where the issue is not resolved as required by applicable law, you may be entitled to a price reduction, termination of the contract or a refund. We will not require repeated unsuccessful attempts where the law entitles you to another remedy.
4. Content and individual results
The guide provides general educational information about personal care, grooming and style. It does not provide personalised medical advice or guarantee a particular appearance, confidence level or physical result.
Not achieving a particular result does not, by itself, create an additional refund entitlement. However, this does not limit your rights if the product is materially different from its description, its advertising is misleading or it fails to meet applicable legal requirements.
5. Duplicate or incorrect charges
Contact us if you believe you were charged twice or charged an incorrect amount. We will investigate and refund any confirmed duplicate charge or overpayment.
6. How to request assistance or cancel
Email fullstocks@proton.me with your order number and the email address used for purchase. For a technical issue, describe the problem and provide an error screenshot if available.
You do not need to explain your reasons when exercising a statutory withdrawal right. A clear statement that you wish to withdraw is sufficient. No special wording is required.
You may use this optional statement:
“I withdraw from my purchase of the Solcab Looksmaxxing Guide, ordered on [date], order number [number]. My name and purchase email address are [details].”
Email is not your exclusive cancellation method where applicable law requires another method. Do not send full payment-card details.
7. Refund processing
Refunds will be issued without undue delay and within applicable legal deadlines. For a valid statutory withdrawal, reimbursement will be made within 14 days after we receive your withdrawal notice.
We refund the original payment method unless another method is lawfully agreed. We do not charge a refund processing fee.
Your bank or payment provider may take additional time to display the credit.
When a refund terminates the purchase contract, you must stop using and sharing the guide and delete your copies, except where applicable law permits otherwise.
8. Statutory rights and payment disputes
Nothing in this policy excludes or limits mandatory consumer rights, lawful payment disputes, complaints to consumer authorities or access to competent courts.
You are welcome to contact us for assistance, but doing so is not a condition for exercising rights that the law gives you.
Where mandatory law provides greater protection than this policy, that law takes precedence.
9. Contact
For questions, cancellations or refund requests: